Return, Refund & Cancellation Policy

At Prospely, customer satisfaction is our top priority. All of our brands follow the same policy to provide a reliable and stress-free shopping experience — no matter which of our stores you buy from.

30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee on all orders. If you receive a product that is damaged, defective, or not as described, you are entitled to a full refund.

Eligibility:

·        Return requests must be made within 30 days of delivery.

·        Items must be unused, in original packaging, and in the same condition received (except if damaged on arrival).

How to Request a Return

1.     Contact our support team via the brand’s website or at support@prospely.com.

2.     Provide your order number, reason for return, and photos if applicable.

3.     We’ll send you return instructions and the appropriate return address.

👉 Check our stores on the [Brands Page] to contact the correct brand directly.

Return Shipping

·        Our Responsibility: If the return is due to an error on our part (e.g., defective or wrong item), we cover the return shipping.

·        Customer’s Responsibility: For all other reasons (e.g., change of mind), customers are responsible for return shipping costs.

Refunds

·        Once we receive and inspect your return, we’ll notify you by email.

·        Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

To exchange a product, please return it following the steps above and place a new order for the item you want.

Cancellation Policy

We accept order cancellations within 12 hours of purchase, as long as the order hasn’t been processed or shipped.

To cancel your order:

·        Email us at support@prospely.com with your order number and the word “Cancel” in the subject line.

·        If your order has already been processed or shipped, it cannot be canceled — but you may still be eligible for a return after receiving it.

Non-Returnable Items

The following items are not eligible for return:

·        Final Sale products

·        Gift cards

·        Digital downloads (if applicable)

·        Personalized or custom-made items (unless damaged or defective)

Need Assistance?

Our customer support team is always ready to help. For questions about your order, returns, or cancellations, contact us at support@prospely.com or visit our [Brands Page] to reach a specific store.